Shipping Policy – Pawlen

At Pawlen, we want your order to arrive safely, securely, and as smoothly as possible. Every order is carefully prepared for shipment and sent with the goal of getting your Pawlen product to you as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your purchase is completed.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information when available.

Please note that orders placed on weekends or U.S. holidays may begin processing on the next business day.

Shipping Times

For orders within the United States, estimated delivery times are:

Standard Shipping: 5–10 business days

Delivery times are estimates and may vary depending on your location, carrier conditions, weather, holidays, or other circumstances outside of Pawlen’s control.

Shipping Confirmation & Tracking

Once your order has shipped, we’ll send a confirmation email containing your tracking information.

You can also use our Track Your Order page to check the latest available shipping updates.

Please allow some time for tracking information to become active after your order has been shipped.

Shipping Address

Please make sure your shipping information is accurate and complete before placing your order.

Pawlen is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at:

contact.pawlen@gmail.com

We’ll do our best to assist you before your order is shipped.

Delayed or Missing Orders

While most orders arrive within the estimated delivery window, occasional carrier delays can happen.

If your order has not arrived within the expected timeframe, please contact us at:

contact.pawlen@gmail.com

When contacting us, please include your order number so our support team can assist you more efficiently.

Lost or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.

If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and product so we can review the issue and assist you.

Changes to Your Order

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that changes to an order can be made after it has been submitted.

If you need to update your shipping information or cancel an order, contact us immediately at:

contact.pawlen@gmail.com

We’ll do our best to help before the order enters processing or shipment.

Delivery Address Restrictions

Pawlen currently ships to addresses within the United States.

Certain remote locations, military addresses, or other restricted destinations may require additional delivery time or may not be serviceable depending on the available carrier.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

If free shipping is offered as part of a promotion, the applicable terms will be displayed at the time of purchase.

Important Delivery Information

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. Delivery dates are estimates and are not guaranteed.

Unexpected circumstances such as severe weather, carrier disruptions, peak holiday periods, or other logistical issues may occasionally affect delivery times.

We appreciate your patience in these situations and will always do our best to assist you.

Contact Us

Have a question about your order or shipping?

Our support team is here to help.

Email: contact.pawlen@gmail.com

Pawlen — Comfort Made for Their Everyday.